Frequently Asked Questions

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. The carer will log in and out, after every visit the carer will write the details of activities undertaken during the visit on the care record (which is accessible by the client and or family) we use a software programme to record all data.

Contact Eden Care and make an appointment for us to visit you for a chat about how Eden Care at Home can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!

We will send you a bill once a fortnight. If you wish to pay by direct payment (to save you having to remember to write out a cheque) just let us know.

We will put together a detailed plan for each client which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or the carer. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your assessment manager.  

Every member of the Eden Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature and signed by the Registered Manager.

Our offices are normally open from 09:00am to 18:00pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care. 

Our experience tells us that people’s care needs may change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative. 

Eden Care at Home is registered with the Care Quality Commission. They set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are also full members of the United Kingdom Home Care Association (UKHCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).

We agree a ‘Care and support Plan’ which details exactly what you have instructed us to do. This then becomes the task list for each day.

We can support you with your medication – this is assessed as part of your support plan and appropriate procedures observed to protect you and the carer.

Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate.